Returns

  • Can I cancel my order after receipt (EU only)?

    In addition to our returns policy, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) Act, EU customers have seven working days (beginning the day of receipt) to cancel their purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailer-made / customised products). Order cancellations must be made in writing, within the period above. Either email us or write to us at: reVOLVER Ibiza, Notice of Cancellation, Customer Care Department, Calle Bisbe Azara, 1, 07800 Ibiza, Spain. Further all cancelled items must have a Returns Merchandise Authorisation (RMA) number, which we will supply. To obtain a RMA number either write to us at the address above or follow the link: Request RMA number. Once you have received your RMA number, please ensure that you follow the instructions emailed to you. In this case, we will provide a full refund but you must return the cancelled items back to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

  • How can I return an item?

    We are happy to refund any* purchases within 14 days of receipt and within 7 days of receipt for items purchased in the sale. Refunds will be credited to your original method of payment.

    If you wish to return an item, you must notify us in writing, within the time periods above. Either email us or write to us at: reVOLVER Ibiza, Customer Care Department, Calle Bisbe Azara, 1, 07800 Ibiza, Spain.

    Further all items intended for return must have a Returns Merchandise Authorisation (RMA) number, which we will supply. To obtain a RMA number, either write to us at the above address or follow the link:  Request RMA number .

    * In the interest of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed.

    For more information visit our  Terms and Conditions .

  • Will I be refunded the full value of my order?

    We guarantee to refund any item purchased on revolveribiza.com, exclusive of shipping, that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt and 7 days of receipt for items purchased during sale. Please be sure to follow our returns policy detailed in our T&Cs and FAQ ‘How can I return or exchange an item?'.

    Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. All items must be returned in their original condition (including all labels, boxes and packaging).

    Please note that you must cover the cost of the return shipment, and it must be via a trackable method. We recommend that you insure the return shipment as you are under a duty to take responsible care of the goods and will be liable for damage to them until we receive them at our end. reVOLVER will not be responsible for parcels lost or damaged in transit if you choose not to insure.

    For further information please refer to our  Terms and Conditions .

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